1. About this policy
Locked In Labour Pty Ltd (ABN ) respects your privacy and is committed to protecting the personal information we hold about you. This policy explains how we collect, use, store, disclose and otherwise handle personal information in accordance with the Privacy Act 1988 (Cth) and the thirteen Australian Privacy Principles (APPs).
By using our website at https://lockedinlabourau.space or engaging our labour hire and trade staffing services, you agree to the handling practices described in this policy.
2. Who we are
Locked In Labour Pty Ltd is a labour hire and trade staffing company based in Melbourne VIC. We supply reliable, work-ready workers to construction sites, warehouses, commercial fit-outs, events and industrial operations across metropolitan and regional Victoria.
3. The kinds of personal information we collect
Depending on your relationship with us, we may collect:
- Job applicants and placed workers: your name, contact details, date of birth, resume and work history, qualifications, trade licences and high-risk work tickets, right-to-work documentation, tax file number declaration and superannuation details, banking details for payroll, emergency contact details, and references.
- Clients and prospective clients: your name, business role, company details, contact details and information about your staffing requirements.
- Website visitors: information you submit through our forms (such as quote or contact enquiries) and general usage data such as pages visited, browser type and device information.
We generally do not collect sensitive information (such as health information) unless it is reasonably necessary for a safe and lawful placement, and you have consented to its collection.
4. How we collect personal information
Wherever reasonable and practicable, we collect personal information directly from you, including:
- through forms on our website, including the quote request and contact pages;
- by email;
- in person, such as at interviews, inductions or site meetings;
- through documents you provide, such as resumes, licences and certificates.
We may also collect information from third-party sources where you would reasonably expect this, such as referees you nominate, licence verification services, or client feedback about work performed on a host site.
5. Why we collect and use personal information (APP 5)
We collect, hold, use and disclose personal information for purposes including:
- assessing applications and suitability for placements with our clients;
- managing payroll, superannuation and related statutory obligations;
- meeting workplace health and safety, site induction and right-to-work requirements;
- providing labour hire and trade staffing services to clients;
- managing our business relationship with clients and suppliers;
- responding to enquiries and providing quotes;
- complying with our legal, tax, insurance and regulatory obligations;
- improving our website and services.
We will only use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose you would reasonably expect, unless you have consented otherwise or an exception under the APPs applies.
6. Disclosure of personal information
We may disclose personal information to:
- client businesses that engage us for labour hire, where disclosure is necessary to place you on a worksite (for example, your name, tickets and licence details for induction and site access);
- our payroll, accounting, bookkeeping and superannuation providers;
- our information technology and cloud service providers that host our systems;
- our professional advisers, including accountants and legal advisers;
- government agencies, regulators and courts where required or authorised by law;
- insurers in connection with workers compensation and public liability matters.
We do not sell personal information to third parties.
7. Overseas disclosure
Some of our service providers, including cloud hosting and email providers, may store or process data outside Australia. Where personal information is disclosed to an overseas recipient, we take reasonable steps to ensure they handle that information in a manner consistent with the APPs.
8. Cookies and website analytics
Our website may use cookies and similar technologies to understand how visitors use the site and to improve its performance. Most browsers allow you to block or delete cookies through your settings; doing so will not prevent you from browsing most of our website, but it may affect certain features.
9. Security of personal information (APP 11)
We take reasonable steps to protect personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure. These steps include access controls on our systems, restricting personal information to staff and providers who need it to perform their duties, and storing records securely.
10. Access and correction (APP 12 and APP 13)
You may request access to the personal information we hold about you and request corrections where you believe it is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond to access and correction requests within a reasonable period. In limited circumstances, we may refuse access where permitted by the APPs, and we will explain our reasons in writing.
11. Direct marketing (APP 7)
We may send you information about our services where you have consented or where permitted by law. If you do not wish to receive direct marketing from us, you can opt out at any time by replying to any marketing message or by sending a request to ceo@lockedinlabourau.space. We will act on your opt-out request promptly and free of charge.
12. Retention of personal information
We only keep personal information for as long as reasonably necessary for the purposes outlined in this policy, or as required by law — including employment, payroll, taxation, superannuation and workplace safety record-keeping obligations. When personal information is no longer required, we take reasonable steps to destroy or de-identify it.
13. Complaints
If you believe we have breached the APPs or mishandled your personal information, please send your complaint to ceo@lockedinlabourau.space. We will acknowledge your complaint and investigate it, providing a written response within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
14. How to contact us
For any questions about this policy, or to access, correct or update your personal information, please contact:
Privacy Contact — Locked In Labour Pty Ltd
Melbourne VIC, Australia
Email: ceo@lockedinlabourau.space
15. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal obligations. The current version will always be published on this page. Continued use of our website or services after changes are published constitutes acceptance of the updated policy.
Related information: our Terms of Service set out the conditions that apply to the services we provide.